Q & A
Here you will find the answers to the most common questions.
Q: Do I have to move out during renovation?
A: No, with proper planning you will be able to stay in the home.
Q: What is the first step in order to start my project?
A: You will meet with the owner of the company to review your home improvement goals and he will review a game plan that will work for you and your family.
Q: Will you obtain permits and schedule inspections?
A: We handle all plans, design and filing with your building department. We also secure your permit but you are responsible to pay the permit fee. A survey or other documents may be required to satisfy your town/village which will be discussed at your job meeting.
Q: Will I get a timeline of completion?
A: Yes. You will be assigned a project manager and a timeline for job completion will be discussed before the project begins.
Q: What is the payment schedule?
A: There will be a 10 percent deposit required to move forward and a series of five other payments due during the course of the project.
Q: How and where will materials be stored?
A: This will be dependent on the size of your property, availability of garage or a storage container may be necessary. This will be discussed at your project meeting.
Q: What steps do you take to protect my property?
A: We make sure that all doors and windows are locked when leaving the job.
Q: Is there any warranty for your service or for material being used?
A: A 3 year warranty is our standard as a contractor and we are the only one who provides this extended warranty. One year is standard. Roofing, siding, windows, entry doors, customer appliances, kitchen cabinetry all come with their own warranties. I cover the structural aspect including spackling, plumbing, electrical etc.
Q: Are you licensed and insured?
A: We are licensed and insured for 25 years.
Q: Who will be here every day to oversee the job?
A: A project manager is responsible for the project. He sets up the crew in the morning and then checks back up with them throughout the day. A project manager runs multiple projects, but you will have access to him 7AM to 6PM.
Q: How will you communicate with me?
A: Your project manager is available 7Am to 6PM and texting is the preferred communication option since he could be at a noisy job site. Email is a good option and if a call is necessary, then text to set up a time for your project manager to call you.
Q: How will you let me know I need to make a decision?
A: After you enter into an agreement with us, your next meeting will be with our in-house designer and he will set up a series of meetings with you to make all of your decisions regarding material selection. Other meetings may be necessary with you, the project manager, designer or the owner depending on the meeting needs.
Q: How do I reach you after hours?
A: For emergencies after hours, you will have the cell phone number of the owner Gary Zaccaro.